This is the running dossier of my ongoing battle with Amazon Kindle Direct Publishing (KDP) and Amazon Retail support.
What began as a simple attempt to update my bank details so I could be paid my royalties has become a case study in how the world’s biggest retailer fails its authors under the leadership of Andy Jassy, CEO of Amazon.
Each post documents a new chapter in this fiasco—with names, titles, screenshots, and analysis.
Why this matters
This is bigger than one blocked account. It’s about a trillion-dollar company under the stewardship of Andy Jassy, CEO of Amazon, that continues to withhold author royalties, fail at basic customer service, and treat accountability as optional.
Amazon calls itself “Earth’s most customer-centric company.” This series demonstrates otherwise.