Category: Anxiety and stress
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Amazon KDP: Even when they say it’s fixed, it isn’t
Amazon told me my KDP two-step verification problem was fixed. Screenshots prove otherwise. I remain locked out, trapped in an endless cycle of contradictory advice and system failures. This isn’t just incompetence—it’s abdication of responsibility. Read the evidence
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Amazon contradictions multiply: “2-Step disabled” vs “no issue found”
Amazon confirmed my 2-Step Verification was disabled. Amazon.co.jp says nothing changed. Both can’t be true. I’m still locked out—and still waiting for royalties already earned
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Amazon’s customer relations failure, Part… oh, I’ve lost count
Follow my ongoing account of Amazon’s surreal customer relations failure, where the world’s biggest retailer outsources its glitches to unpaid customers. Read how silence, delay, and abdication of responsibility reveal the cracks behind the “Earth’s Most Customer-Centric Company”
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Who exactly is in charge at Amazon Customer Relations?
Locked out, ignored, and handed off without explanation—my case with Amazon KDP has become a study in poor communication. Who exactly is responsible when customers escalate? Read the full post on why clarity, leadership, and accountability matter more than scripted replies
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The curious case of Amazon’s half-named executives
Amazon has resources bigger than many countries yet fails to resolve a simple glitch. When even surnames vanish from customer service, trust collapses. Read my account of the silence that speaks volumes and why leaders must show they’re real
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Amazon replies
Amazon’s delays aren’t just frustrating; they’re revealing. A company with unmatched resources cannot fix a solvable problem quickly. Leaders, take note: scale without responsiveness is fragility. Read the blogpost now to uncover the leadership lesson hidden in Amazon’s silence
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Amazon’s accountability problem: When corporate process replaces integrity
After months of escalation, including intervention by the Washington State Attorney General’s Office, Amazon has responded by blaming the victim—again. Their reply to the AG reframes a reproducible backend fault as a customer failure. This isn’t support, it’s gaslighting disguised as process
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Adobe joins DHL and Amazon
Adobe markets itself as a champion of creativity, yet its customer service shows contempt for customers’ time and trust. Read the full Adobe case study and see how it joins DHL and Amazon in a growing dossier of corporate contempt for accountability
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Meta, Amazon, and the curious case of the vanished Lee
Meta disabled my account overnight with no appeal. Amazon’s timing made it all the more ironic. If you rely on these giants for your voice or your business, it’s time to rethink. Own your platform before they remind you who really owns you
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Silence as strategy: Adobe’s customer care collapse
What happens when a creative-industry giant loses the will to listen? Adobe’s silence tells us everything about corporate decay, leadership avoidance, and the human cost of indifference. Read the full story
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When leaders stop listening: lessons from an emergency room nightmare
Has poor leadership communication created problems in your organisation? Share this analysis of what happens when leaders stop gathering information, listening to stakeholders, and taking accountability for outcomes
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Leading neurodivergent and emotionally complex staff
Neurodiversity exists in Vietnamese teams Leaders improve performance through structure and clarity