Category: Organisations
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Amazon built a leaderboard. The machines did exactly what they were told.
Amazon ranked its engineers by how much AI they used. They gamed it instantly, costs soared, and the leaderboard was quietly switched off. The lesson isn’t about AI — it’s about what happens to people, and budgets, the moment you measure the wrong thing. A Cambridge anthropologist called it in 1997
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The Amazon Fiasco: A case study in corporate failure
This is the full chronology of my Amazon KDP fiasco: royalties withheld, support loops endless, escalation treated as violation, and the final insult — being told to start a new account. Call it incompetence, call it bureaucracy. I call it unconscionable
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Amazon is blocking me from accessing royalties I’ve already earned
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable
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Pack & Send and DHL: A case study in incompetence, indifference, and disrespect
Read how Pack & Send and DHL turned a simple shipment into weeks of stress and incompetence. Wrong paperwork, copy-paste excuses, no accountability. This case study names names, demands action, and exposes corporate failure
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When DHL won’t write, they call: the calls they don’t want you to see
After ignoring my ultimatum, DHL tried a new tactic—phone calls from hidden and semi-hidden numbers. Calls leave no paper trail, no accountability. I log every attempt so their avoidance strategy becomes part of the public record—because silence won’t save them
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DHL Vietnam’s long saga of delay and denial
DHL Vietnam’s shipment saga shows how contradictions and evasions erode trust. This isn’t just one failed delivery — it’s a reputational case study for leaders everywhere. Silence doesn’t buy time; it buys damage. Read the full timeline and lesson for leaders
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DHL Vietnam misclassifies personal effects as “prohibited used goods”
DHL Vietnam misclassified my clothes and books as “prohibited used goods.” Vietnam law clearly treats them as personal effects with duty-free allowances. Read how I challenged their threat to destroy my shipment and what this means for anyone relocating to Vietnam
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DHL Vietnam’s latest excuse: the “30-day” fiction
DHL Vietnam’s latest claim is that my shipment is “30 days overdue.” But this excuse rests on false paperwork DHL created themselves. Read how bureaucratic fiction turns into real risk, and why leaders can’t hide behind it
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DHL Vietnam sends holiday closure auto-reply amid shipment fiasco
Instead of answers, DHL Vietnam sent an auto-reply: “We’re closed for National Day, skeleton staff available by phone.” My shipment remains trapped. This isn’t customer service — it’s avoidance with a smile. Context transforms communication, and DHL failed that leadership test
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DHL Vietnam’s reply—and my open response
In its formal letter, DHL Vietnam claimed it has “no direct contractual relationship” with shipper or consignee. This distancing tactic highlights a refusal to take accountability for admitted errors. Read my open response and see why avoidance won’t protect their reputation
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DHL Vietnam warned: resolve this or face escalation
DHL Vietnam has been given a final escalation warning: resolve my shipment within 48 hours or face escalation to public, regulatory, and global executive levels. Leadership lesson: silence and evasion always multiply reputational damage. Read the full warning here…
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DHL Vietnam’s false 30-day excuse: When incompetence blocks shipments
DHL Vietnam’s latest excuse? That my shipment was “30 days overdue.” The truth: it’s built on false paperwork DHL themselves created. Leaders—take note. Silence and evasion always worsen reputational fallout. Read the full evidence and analysis now