Category: Organisations
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Amazon’s failure of ownership
Amazon’s staff phoned the dead number I’d already told them was inactive, ignoring the working one in every email. This isn’t service — it’s a leadership failure. When scripts replace ownership, customers see the truth: slogans mean nothing without action
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Silence as strategy: Adobe’s customer care collapse
What happens when a creative-industry giant loses the will to listen? Adobe’s silence tells us everything about corporate decay, leadership avoidance, and the human cost of indifference. Read the full story
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The accountability paradox: When the world’s biggest companies stop being answerable
Leaders are defined by how they respond to failure. When systems collapse and silence follows, reputation erodes faster than any balance sheet. Explore leadership, ethics, and courage in an age of corporate automation
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The silence that speaks volumes. Final update.
Leadership isn’t about systems; it’s about responsibility. Amazon’s silence shows what happens when accountability becomes optional. Join Viet Leadership Coach for grounded reflections on integrity, responsiveness, and the kind of leadership that still signs its own name
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The world’s largest tech giant just ghosted its own error
Amazon asked me to fix their own bug, then ghosted me when I refused. Here’s what happens when the world’s largest tech giant decides a customer’s time isn’t worth its engineers’ attention. A lesson in accountability for every leader
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The silence that speaks volumes
Amazon’s systems promise support but deliver silence, leaving authors unpaid and unheard. If you’ve faced similar dead-ends, share your story — together, we can show Amazon that silence is not a solution. Transparency matters. Authors, readers, and charities deserve better
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The silence that speaks volumes—Part 2
Amazon’s latest email from “Ethan R., Executive Customer Relations” did sound different. For the first time, he acknowledged that he had missed my earlier replies. Up until now, every message he sent ended with an invitation: “Please don’t hesitate to reply to this email with any questions or concerns.” So I did reply. Twice. Nothing.…
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The silence that speaks volumes, Part ‘Infinity+1’
When Amazon’s Executive Customer Relations asks a customer to fix its own login system, it’s not a support issue—it’s a systemic failure in accountability and leadership
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The silence that speaks volumes, Part 4
Amazon has acknowledged the fault but not yet fixed it. This saga is about more than a glitch—it’s about corporate culture. Follow my ongoing account of leadership lessons, accountability, and absurdity at Mindblown Psychology and Quiet Half
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The silence that speaks volumes, Part 5
Amazon’s “customer-centric” systems keep asking customers to fix their own problems. Read Part 5 of this ongoing saga for lessons on leadership, accountability, and what happens when process replaces progress
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Curious timing: coincidence or consequence?
When Amazon stumbles, is it mere coincidence—or the inevitable consequence of ignoring customers? In this post I explore a mysterious outage, corporate complacency, and why customer frustration has real-world impact. Read more and decide for yourself which side of the line Amazon stands
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Kafka in a call centre
Amazon’s customer support has hit new depths: escalation treated as violation, AI dashboards screaming red, and now the support mailbox itself fails. This isn’t customer service—it’s parody. Here’s why leadership culture, not AI, determines whether customers are helped or abandoned