Category: Vietnam
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DHL’s latest: “It’s all Customs now.” Good—so file my fix and show the decision.
DHL Vietnam says it’s “all with Customs.” Good—so submit my fix, confirm the reference number, and show the written decision. Proportionality is leadership. #DHL #Customs #Accountability
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Amazon KDP Case #43656792—when even evidence is refused
Amazon KDP support now refuses even to view evidence, citing “security reasons.” Screenshots and case histories ignored, royalties blocked, and no one takes ownership. Read how Andy Jassy’s Amazon leaves authors stranded while repeating scripted excuses
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Amazon contradictions multiply: “2-Step disabled” vs “no issue found”
Amazon confirmed my 2-Step Verification was disabled. Amazon.co.jp says nothing changed. Both can’t be true. I’m still locked out—and still waiting for royalties already earned
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Vietnam is winning. The country you came from isn’t. A note from Đà Lạt.
I had long conversations this week about where the world is heading. Trump, the midterms, the dollar, Rome, the slow leak of American hegemony, the lot
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When leaders stop listening: lessons from an emergency room nightmare
Has poor leadership communication created problems in your organisation? Share this analysis of what happens when leaders stop gathering information, listening to stakeholders, and taking accountability for outcomes
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Why “just copy Singapore” is lazy leadership
Leadership models must be adapted to Vietnam’s context, not copied from Singapore
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Leading neurodivergent and emotionally complex staff
Neurodiversity exists in Vietnamese teams Leaders improve performance through structure and clarity
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Psychological safety in Vietnam
Psychological safety in Vietnam depends on protection and trust not constant speaking up
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Performance management without loss of face
Feedback in Vietnam requires privacy and dignity Public correction often reduces long-term performance
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Emotional intelligence across cultures
Emotional restraint in Vietnam reflects regulation not disengagement Leaders must recalibrate how they read emotions
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Decision-making under uncertainty in Vietnamese organisations
Decision-making in Vietnam is shaped by responsibility and risk Leaders who clarify ownership see faster and safer action
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Authority, trust, and the boss problem
Vietnamese leadership relies on visible authority and protection Trust grows from consistency not informality