Tag: accountability

  • The question nobody asked

    The question nobody asked

    A used GPS unit took two months to clear Vietnamese customs and became an unplanned case study in accountability: what happens when a system is full of busy, decent people and empty of anyone willing to ask whether the task in front of them is the right one

  • When DHL won’t write, they call: the calls they don’t want you to see

    When DHL won’t write, they call: the calls they don’t want you to see

    After ignoring my ultimatum, DHL tried a new tactic—phone calls from hidden and semi-hidden numbers. Calls leave no paper trail, no accountability. I log every attempt so their avoidance strategy becomes part of the public record—because silence won’t save them