Tag: Amazon CEO Andy Jassy
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Amazon KDP Case #43656792 — The evidence they asked for, the evidence they refused to receive
Amazon asked me for proof, then blocked my reply when I sent it. Every bounced email becomes another post, every silence another record. Read how Amazon KDP refused evidence in Case #43656792, and why it matters for every author trapped in their system
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Silence speaks volumes: When Amazon’s failures meet industry leaders’ reluctance
Locked out of my Amazon account for over a month, with royalties withheld and support reduced to form letters, I turned to publishing leaders for help. Jane Friedman stayed silent, Joanna Penn deflected. Indie authors deserve better advocacy when Amazon fails
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Amazon finally blinks
Amazon finally blinked. Executive Customer Relations has responded to my month-long KDP lockout. But will their promises bring real change, or just more delay? Read the latest update in my Amazon lockout saga and see why this matters for every indie author
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Amazon’s 2SV STILL doesn’t work (video proof)
Despite their endless form-emails, the 2SV on my account is DEFINITELY NOT turned off. I cannot tell you how exasperating this is! Andy Jassy, what are you doing?
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Another day, another Amazon loop
Trapped in Amazon’s endless customer service loop? Emails invite replies, only to reject them. My account remains locked, royalties withheld, and patience tested. Read how security theatre and poor communication dismantle trust—and why leaders must fix their systems before customers give up
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Amazon finally admits its login problem is bigger than expected
Follow the Amazon login saga as it unfolds—firsthand updates, screenshots, and honest commentary from a locked-out author. Amazon has admitted the problem is bigger than expected, but the fight for access and withheld royalties isn’t over yet
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Amazon’s priority problem: bots, silence, and a CTO’s critique
Amazon says my account lockout is a “priority” but weeks later, nothing. Ex-IBM CTO David Boloker calls it poor service, and my unanswered replies suggest Ethan may be a bot. Silence isn’t leadership—it’s avoidance. Updates continue here, because the clock still ticks
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Amazon locked me out. The saga continues
Locked out, unpaid, and sent another Amazon form letter. This is my running account of how Amazon buries accountability under copy-and-paste replies. Follow the saga here — and see the leadership lessons every organisation should learn from this mess
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Amazon’s customer relations failure, Part… oh, I’ve lost count
Follow my ongoing account of Amazon’s surreal customer relations failure, where the world’s biggest retailer outsources its glitches to unpaid customers. Read how silence, delay, and abdication of responsibility reveal the cracks behind the “Earth’s Most Customer-Centric Company”
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Amazon KDP: Even when they say it’s fixed, it isn’t
Amazon told me my KDP two-step verification problem was fixed. Screenshots prove otherwise. I remain locked out, trapped in an endless cycle of contradictory advice and system failures. This isn’t just incompetence—it’s abdication of responsibility. Read the evidence
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Amazon contradictions multiply: “2-Step disabled” vs “no issue found”
Amazon confirmed my 2-Step Verification was disabled. Amazon.co.jp says nothing changed. Both can’t be true. I’m still locked out—and still waiting for royalties already earned
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Who exactly is in charge at Amazon Customer Relations?
Locked out, ignored, and handed off without explanation—my case with Amazon KDP has become a study in poor communication. Who exactly is responsible when customers escalate? Read the full post on why clarity, leadership, and accountability matter more than scripted replies