Tag: Andy Jassy

When Amazon’s Executive Customer Relations asks a customer to fix its own login system, it’s not a support issue—it’s a systemic failure in accountability and leadership

Amazon has acknowledged the fault but not yet fixed it. This saga is about more than a glitch—it’s about corporate culture. Follow my ongoing account of leadership lessons, accountability, and absurdity at Mindblown Psychology and Quiet Half

Amazon’s “customer-centric” systems keep asking customers to fix their own problems. Read Part 5 of this ongoing saga for lessons on leadership, accountability, and what happens when process replaces progress