Tag: customer service
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Amazon finally admits its login problem is bigger than expected
Follow the Amazon login saga as it unfolds—firsthand updates, screenshots, and honest commentary from a locked-out author. Amazon has admitted the problem is bigger than expected, but the fight for access and withheld royalties isn’t over yet
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Amazon’s priority problem: bots, silence, and a CTO’s critique
Amazon says my account lockout is a “priority” but weeks later, nothing. Ex-IBM CTO David Boloker calls it poor service, and my unanswered replies suggest Ethan may be a bot. Silence isn’t leadership—it’s avoidance. Updates continue here, because the clock still ticks
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Amazon finally blinks
Amazon finally blinked. Executive Customer Relations has responded to my month-long KDP lockout. But will their promises bring real change, or just more delay? Read the latest update in my Amazon lockout saga and see why this matters for every indie author
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Silence speaks volumes: When Amazon’s failures meet industry leaders’ reluctance
Locked out of my Amazon account for over a month, with royalties withheld and support reduced to form letters, I turned to publishing leaders for help. Jane Friedman stayed silent, Joanna Penn deflected. Indie authors deserve better advocacy when Amazon fails
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Amazon KDP Case #43656792 — The evidence they asked for, the evidence they refused to receive
Amazon asked me for proof, then blocked my reply when I sent it. Every bounced email becomes another post, every silence another record. Read how Amazon KDP refused evidence in Case #43656792, and why it matters for every author trapped in their system
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Amazon’s contradiction laid bare: “2SV disabled”… except it wasn’t (video)
Amazon KDP promised my Two-Step Verification was “disabled”—but my test video shows I’m still locked out. Contradictions, chaos, and abdication define Andy Jassy’s Amazon. Read how their failures trap authors’ livelihoods in a broken system and amplify the noise they hope to silence
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Amazon’s silence is not resolution — it’s abdication
Amazon’s silence isn’t customer care—it’s corporate contempt. While Andy Jassy preaches customer obsession, support leaves real authors in limbo. This saga shows what happens when corporate slogans meet operational indifference. Read the latest update and decide for yourself if silence equals accountability
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Has Amazon blocked me because their sentiment dashboard is melting down?
Even Amazon’s support inbox won’t accept my emails. Glitch, or deliberate corporate block because their sentiment dashboard can’t handle the truth? Under Andy Jassy, CEO of Amazon, this fiasco is now about more than royalties. It’s about silencing authors altogether
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Amazon KDP Case #43656792—when even evidence is refused
Amazon KDP support now refuses even to view evidence, citing “security reasons.” Screenshots and case histories ignored, royalties blocked, and no one takes ownership. Read how Andy Jassy’s Amazon leaves authors stranded while repeating scripted excuses
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The Amazon Fiasco: A case study in corporate failure
This is the full chronology of my Amazon KDP fiasco: royalties withheld, support loops endless, escalation treated as violation, and the final insult — being told to start a new account. Call it incompetence, call it bureaucracy. I call it unconscionable
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Amazon’s customer support carousel. Naming names in a culture of handballing
Amazon’s customer support carousel is a case study in corporate failure. Different names, same scripts, no ownership. My royalties remain blocked, my account locked, and Amazon’s “customer obsession” rings hollow
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Amazon is blocking me from accessing royalties I’ve already earned
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable