Tag: Pack & Send
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Pack & Send and DHL: A case study in incompetence, indifference, and disrespect
Read how Pack & Send and DHL turned a simple shipment into weeks of stress and incompetence. Wrong paperwork, copy-paste excuses, no accountability. This case study names names, demands action, and exposes corporate failure
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When DHL won’t write, they call: the calls they don’t want you to see
After ignoring my ultimatum, DHL tried a new tactic—phone calls from hidden and semi-hidden numbers. Calls leave no paper trail, no accountability. I log every attempt so their avoidance strategy becomes part of the public record—because silence won’t save them
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DHL Vietnam’s long saga of delay and denial
DHL Vietnam’s shipment saga shows how contradictions and evasions erode trust. This isn’t just one failed delivery — it’s a reputational case study for leaders everywhere. Silence doesn’t buy time; it buys damage. Read the full timeline and lesson for leaders
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DHL Vietnam sends holiday closure auto-reply amid shipment fiasco
Instead of answers, DHL Vietnam sent an auto-reply: “We’re closed for National Day, skeleton staff available by phone.” My shipment remains trapped. This isn’t customer service — it’s avoidance with a smile. Context transforms communication, and DHL failed that leadership test
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DHL Vietnam’s reply—and my open response
In its formal letter, DHL Vietnam claimed it has “no direct contractual relationship” with shipper or consignee. This distancing tactic highlights a refusal to take accountability for admitted errors. Read my open response and see why avoidance won’t protect their reputation
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DHL Vietnam’s false 30-day excuse: When incompetence blocks shipments
DHL Vietnam’s latest excuse? That my shipment was “30 days overdue.” The truth: it’s built on false paperwork DHL themselves created. Leaders—take note. Silence and evasion always worsen reputational fallout. Read the full evidence and analysis now
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DHL Vietnam threatens to destroy entire shipment over a few items
DHL Vietnam now threatens to destroy an entire shipment because of a few disputed items. I’ve authorised removal of those items only — but the clock is ticking. Leaders take note: proportionality matters, and silence only deepens reputational damage
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Open letter to DHL and Pack & Send: the false “30-day” claim must end
DHL Vietnam claims my shipment was “30 days overdue.” My passport stamp proves it was 16 days. This open letter to DHL, Pack & Send, regulators, and media demands accountability — and shows why denial only multiplies reputational damage. Read the full open letter here →