Category: Anxiety and stress

After months of escalation, including intervention by the Washington State Attorney General’s Office, Amazon has responded by blaming the victim—again. Their reply to the AG reframes a reproducible backend fault as a customer failure. This isn’t support, it’s gaslighting disguised as process

Amazon’s delays aren’t just frustrating; they’re revealing. A company with unmatched resources cannot fix a solvable problem quickly. Leaders, take note: scale without responsiveness is fragility. Read the blogpost now to uncover the leadership lesson hidden in Amazon’s silence

Locked out, ignored, and handed off without explanation—my case with Amazon KDP has become a study in poor communication. Who exactly is responsible when customers escalate? Read the full post on why clarity, leadership, and accountability matter more than scripted replies

Amazon has resources bigger than many countries yet fails to resolve a simple glitch. When even surnames vanish from customer service, trust collapses. Read my account of the silence that speaks volumes and why leaders must show they’re real

Follow my ongoing account of Amazon’s surreal customer relations failure, where the world’s biggest retailer outsources its glitches to unpaid customers. Read how silence, delay, and abdication of responsibility reveal the cracks behind the “Earth’s Most Customer-Centric Company”