Tag: Amazon
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The world’s largest tech giant just ghosted its own error
Amazon asked me to fix their own bug, then ghosted me when I refused. Here’s what happens when the world’s largest tech giant decides a customer’s time isn’t worth its engineers’ attention. A lesson in accountability for every leader
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The silence that speaks volumes
Amazon’s systems promise support but deliver silence, leaving authors unpaid and unheard. If you’ve faced similar dead-ends, share your story — together, we can show Amazon that silence is not a solution. Transparency matters. Authors, readers, and charities deserve better
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The silence that speaks volumes—Part 2
Amazon’s latest email from “Ethan R., Executive Customer Relations” did sound different. For the first time, he acknowledged that he had missed my earlier replies. Up until now, every message he sent ended with an invitation: “Please don’t hesitate to reply to this email with any questions or concerns.” So I did reply. Twice. Nothing.…
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Has Amazon blocked me because their sentiment dashboard is melting down?
Even Amazon’s support inbox won’t accept my emails. Glitch, or deliberate corporate block because their sentiment dashboard can’t handle the truth? Under Andy Jassy, CEO of Amazon, this fiasco is now about more than royalties. It’s about silencing authors altogether
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Amazon’s silence is not resolution — it’s abdication
Amazon’s silence isn’t customer care—it’s corporate contempt. While Andy Jassy preaches customer obsession, support leaves real authors in limbo. This saga shows what happens when corporate slogans meet operational indifference. Read the latest update and decide for yourself if silence equals accountability
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Amazon’s contradiction laid bare: “2SV disabled”… except it wasn’t (video)
Amazon KDP promised my Two-Step Verification was “disabled”—but my test video shows I’m still locked out. Contradictions, chaos, and abdication define Andy Jassy’s Amazon. Read how their failures trap authors’ livelihoods in a broken system and amplify the noise they hope to silence
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Amazon KDP Case #43656792 — The evidence they asked for, the evidence they refused to receive
Amazon asked me for proof, then blocked my reply when I sent it. Every bounced email becomes another post, every silence another record. Read how Amazon KDP refused evidence in Case #43656792, and why it matters for every author trapped in their system
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Silence speaks volumes: When Amazon’s failures meet industry leaders’ reluctance
Locked out of my Amazon account for over a month, with royalties withheld and support reduced to form letters, I turned to publishing leaders for help. Jane Friedman stayed silent, Joanna Penn deflected. Indie authors deserve better advocacy when Amazon fails
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Amazon finally blinks
Amazon finally blinked. Executive Customer Relations has responded to my month-long KDP lockout. But will their promises bring real change, or just more delay? Read the latest update in my Amazon lockout saga and see why this matters for every indie author
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Amazon finally admits its login problem is bigger than expected
Follow the Amazon login saga as it unfolds—firsthand updates, screenshots, and honest commentary from a locked-out author. Amazon has admitted the problem is bigger than expected, but the fight for access and withheld royalties isn’t over yet
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Amazon’s priority problem: bots, silence, and a CTO’s critique
Amazon says my account lockout is a “priority” but weeks later, nothing. Ex-IBM CTO David Boloker calls it poor service, and my unanswered replies suggest Ethan may be a bot. Silence isn’t leadership—it’s avoidance. Updates continue here, because the clock still ticks
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Another day, another Amazon loop
Trapped in Amazon’s endless customer service loop? Emails invite replies, only to reject them. My account remains locked, royalties withheld, and patience tested. Read how security theatre and poor communication dismantle trust—and why leaders must fix their systems before customers give up