Tag: customer-centric
-
The Amazon Fiasco: A case study in corporate failure
This is the full chronology of my Amazon KDP fiasco: royalties withheld, support loops endless, escalation treated as violation, and the final insult — being told to start a new account. Call it incompetence, call it bureaucracy. I call it unconscionable
-
Amazon is blocking me from accessing royalties I’ve already earned
Amazon’s bookselling empire runs on the work of authors, yet its broken systems are blocking us from royalties we’ve already earned. Books sell, Amazon gets paid, and authors are left stranded. Call it bureaucracy, call it incompetence — I call it unconscionable
-
Pack & Send and DHL: A case study in incompetence, indifference, and disrespect
Read how Pack & Send and DHL turned a simple shipment into weeks of stress and incompetence. Wrong paperwork, copy-paste excuses, no accountability. This case study names names, demands action, and exposes corporate failure
-
DHL Vietnam’s long saga of delay and denial
DHL Vietnam’s shipment saga shows how contradictions and evasions erode trust. This isn’t just one failed delivery — it’s a reputational case study for leaders everywhere. Silence doesn’t buy time; it buys damage. Read the full timeline and lesson for leaders
-
DHL Vietnam misclassifies personal effects as “prohibited used goods”
DHL Vietnam misclassified my clothes and books as “prohibited used goods.” Vietnam law clearly treats them as personal effects with duty-free allowances. Read how I challenged their threat to destroy my shipment and what this means for anyone relocating to Vietnam
-
DHL Vietnam sends holiday closure auto-reply amid shipment fiasco
Instead of answers, DHL Vietnam sent an auto-reply: “We’re closed for National Day, skeleton staff available by phone.” My shipment remains trapped. This isn’t customer service — it’s avoidance with a smile. Context transforms communication, and DHL failed that leadership test
-
DHL Vietnam’s reply—and my open response
In its formal letter, DHL Vietnam claimed it has “no direct contractual relationship” with shipper or consignee. This distancing tactic highlights a refusal to take accountability for admitted errors. Read my open response and see why avoidance won’t protect their reputation
-
DHL Vietnam warned: resolve this or face escalation
DHL Vietnam has been given a final escalation warning: resolve my shipment within 48 hours or face escalation to public, regulatory, and global executive levels. Leadership lesson: silence and evasion always multiply reputational damage. Read the full warning here…
-
DHL Vietnam’s false 30-day excuse: When incompetence blocks shipments
DHL Vietnam’s latest excuse? That my shipment was “30 days overdue.” The truth: it’s built on false paperwork DHL themselves created. Leaders—take note. Silence and evasion always worsen reputational fallout. Read the full evidence and analysis now
-
DHL Vietnam threatens to destroy entire shipment over a few items
DHL Vietnam now threatens to destroy an entire shipment because of a few disputed items. I’ve authorised removal of those items only — but the clock is ticking. Leaders take note: proportionality matters, and silence only deepens reputational damage
-
DHL HQ can’t claim ignorance now
DHL HQ can’t plead ignorance anymore. Their Vietnam branch’s false paperwork and mishandling have been exposed, and every major inbox has been notified. Silence only deepens reputational damage — DHL must act now to restore trust and accountability
-
Open letter to DHL and Pack & Send: the false “30-day” claim must end
DHL Vietnam claims my shipment was “30 days overdue.” My passport stamp proves it was 16 days. This open letter to DHL, Pack & Send, regulators, and media demands accountability — and shows why denial only multiplies reputational damage. Read the full open letter here →