Tag: customer-centric
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Amazon’s accountability problem: When corporate process replaces integrity
After months of escalation, including intervention by the Washington State Attorney General’s Office, Amazon has responded by blaming the victim—again. Their reply to the AG reframes a reproducible backend fault as a customer failure. This isn’t support, it’s gaslighting disguised as process
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Amazon’s phantom payments: leadership in absentia
When leadership hides behind automation, accountability dies. Amazon’s KDP payment system proves that customer obsession ends where process begins. Read how a small royalties dispute became a global lesson in corporate responsibility, regulatory oversight, and the real cost of ignoring your own users
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Adobe joins DHL and Amazon
Adobe markets itself as a champion of creativity, yet its customer service shows contempt for customers’ time and trust. Read the full Adobe case study and see how it joins DHL and Amazon in a growing dossier of corporate contempt for accountability
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Amazon replies
Amazon’s delays aren’t just frustrating; they’re revealing. A company with unmatched resources cannot fix a solvable problem quickly. Leaders, take note: scale without responsiveness is fragility. Read the blogpost now to uncover the leadership lesson hidden in Amazon’s silence
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Who exactly is in charge at Amazon Customer Relations?
Locked out, ignored, and handed off without explanation—my case with Amazon KDP has become a study in poor communication. Who exactly is responsible when customers escalate? Read the full post on why clarity, leadership, and accountability matter more than scripted replies
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The curious case of Amazon’s half-named executives
Amazon has resources bigger than many countries yet fails to resolve a simple glitch. When even surnames vanish from customer service, trust collapses. Read my account of the silence that speaks volumes and why leaders must show they’re real
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Amazon’s customer relations failure, Part… oh, I’ve lost count
Follow my ongoing account of Amazon’s surreal customer relations failure, where the world’s biggest retailer outsources its glitches to unpaid customers. Read how silence, delay, and abdication of responsibility reveal the cracks behind the “Earth’s Most Customer-Centric Company”
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Amazon KDP: Even when they say it’s fixed, it isn’t
Amazon told me my KDP two-step verification problem was fixed. Screenshots prove otherwise. I remain locked out, trapped in an endless cycle of contradictory advice and system failures. This isn’t just incompetence—it’s abdication of responsibility. Read the evidence
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Amazon contradictions multiply: “2-Step disabled” vs “no issue found”
Amazon confirmed my 2-Step Verification was disabled. Amazon.co.jp says nothing changed. Both can’t be true. I’m still locked out—and still waiting for royalties already earned
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Amazon locked me out. The saga continues
Locked out, unpaid, and sent another Amazon form letter. This is my running account of how Amazon buries accountability under copy-and-paste replies. Follow the saga here — and see the leadership lessons every organisation should learn from this mess
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Another day, another Amazon loop
Trapped in Amazon’s endless customer service loop? Emails invite replies, only to reject them. My account remains locked, royalties withheld, and patience tested. Read how security theatre and poor communication dismantle trust—and why leaders must fix their systems before customers give up
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Amazon’s 2SV STILL doesn’t work (video proof)
Despite their endless form-emails, the 2SV on my account is DEFINITELY NOT turned off. I cannot tell you how exasperating this is! Andy Jassy, what are you doing?